Water and Sewer

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Water and Sewer

The Crescent City Water Department provides water and sewer services to nearly 4,500 customers.

To apply for or change water/sewer service:

If your service location already has a connection to the City's water/sewer system and you need to sign up for an account, please come to the Water Department to complete an application. You will need to bring a photo ID. If you rent, you will need to bring a copy of your rental agreement.

A deposit is required on all new accounts. The deposit may be waived if you have either (1) recent history of on-time payments with the Water Dept. or (2) a reference letter from another utility. The requirements for the deposit to be waived include 12 months in a row of payments made in full and on time. The good payment history must be the most recent 12 months of bills and must be within the last three years if you do not have a more recent account.

If your service location needs to be connected to the City's water/sewer system, please contact the Public Works Department. More information is available on the "New Water/Sewer Connection" link located to the left.

How to pay your water/sewer bill:

Pay Online: Pay Your Bill Online

Payment Dropbox: located to the right of the Water Dept. entrance.
By Mail: Crescent City Water Dept. 377 J St. Crescent City, CA 95531
In Person: during office hours, at the Water Dept. counter at City Hall
By Phone: call 800-287-6266

If your account is past due:

If your account is not paid by the due date, a late fee will automatically be added to your account. If your account is 61 or more days past due, your water service will be disconnected for nonpayment. To avoid being disconnected for nonpayment, you must resolve the delinquent balance prior to the shutoff date listed on your shutoff warning. For residential water service, your options include: (1) pay the delinquent amount or (2) enter a payment plant. Payment plans are not available for commercial water service.

You can request a payment plan for your residential water service (come to the office or call us). After we receive your request, we will review and let you know if you qualify for a plan. The customer named on the account must sign the payment plan. If you enter into a payment plan, make sure you review and understand the terms of the agreement. If you fail to meet the terms of the payment plan, your account will be disconnected and service cannot be restored until you pay the past due amount in full.